Employee/Client Feedback   Below are some of the answers we received when we recently asked National EAP clients to list 3 things they liked best about our services. Prompt return calls, very professional, very knowledgeable counselors No cost, close to home and was effective counseling with realistic actual referrals Willingness to help, convenient locations with friendly & respectful staff/clinicians Friendliness of social worker, concern for my well being, confidential service Location, atmosphere, person I spoke to Caring, promptness, professionalism Availability of time, location, confidentiality Prompt, enthusiastic, effective Extremely professional & respectful at all times Quick response, discreet, professional   Client Statements:   "My experience was excellent. As a middle manager, I have referred numerous people & can do so telling them I used the service."   "I thought the services were great. Everyone was very courteous & professional & helped me when I needed someone to listen. Always returned my calls."   "I took advantage of the program and found it very helpful. My counselor was great and she gave me many leads to coping skills which have proved effective in my job. I am glad I had this available to me."   "Your staff is excellent from receptionist to the counselor."