National EAP

	Frequently Asked Questions
	What is an EAP?
	An EAP can help you:
	Identify problems that may be interfering with your job performance and/or your personal life.
	Resolve issues so you can feel good about yourself.
	Improve your ability to carry out your job, so you can be a happier, more productive member of your organization.
	Where are your offices located?
	National EAP has several offices on Long Island, New York and provides national services through effective partnerships with highly skilled providers nationwide.
	What are your office hours?
	Day and evening appointments are available for all National EAP clients. EAP clinicians are available 24 hours a day 7 days a week for crisis support.
	To schedule an appointment, please call during our daytime hours, which are 8:30 am - 5:00 pm (Eastern Standard Time)
	Will my employer find out that I called?
	Confidentiality is the cornerstone of our program. Your contact with the EAP will not be reported nor will any information be released without your written consent.
	Do I have to pay for the sessions or will they go through my insurance company?
	As a part of your organizations benefit package, your use of the EAP is free of charge to its members and their families. Insurance is covered in cases where it is medically necessary or long-term treatment is recommended.
	Can I have a session over the phone?
	At the National EAP, we offer a variety of services to meet each individual's needs including in person or telephonic counseling. We will work with you to ensure the most convenient and comfortable service.
	What level of education is required by National EAP of their clinicians?
	All members of our clinical staff possess at least a Masters degree with additional areas of expertise. Each clinician has many years of working experience in his or her field, and is licensed at the highest level in their region. We also work with certified financial counselors, attorneys, and eldercare specialists to provide the finest work/life resources possible.
	What exactly is "solution-focused" therapy?
	Solution-focused therapy, unlike traditional therapy, focuses on the solution to your problem rather than its cause. The goals of treatment are planned, and both you and the counselor are active participants throughout the process.