FAQs

What is an EAP?

An EAP is an employer sponsored program that can help you:

  • Identify problems that may be interfering with your job performance and/or your personal life.
  • Resolve issues so you can feel good about yourself.
  • Improve your ability to carry out your job, so you can be a happier, more productive member of your organization.

Where are you located?

National EAP is headquartered on Long Island, New York and delivers EAP services nationwide and across the globe.  In-person EAP services are provided at a location convenient to you, no matter where you reside.  In very rural areas that make travel to an EAP location difficult, National EAP offers telephonic or video counseling.

What are EAP office hours?

EAP clinicians are available 24 hours a day, 7 days a week, 365 days per year for immediate crisis support and emergency referrals at 1-800-624-2593.

Non urgent EAP assessments are conducted during regular business hours between 8:30 am – 5:00 pm (Eastern Standard Time).  EAP sessions are scheduled during both day time and evening to ensure your ease of access.

Will my employer find out that I used EAP?

Confidentiality is the cornerstone of our program. Your personal health information will not be reported nor will any information be released to your employer without your written consent.

Do I have to pay for EAP services or will they go through my insurance company?

As an employer sponsored program, your use of the EAP is free of charge for you and members of your immediate household.  If EAP provides you with referrals for long-term services, then you will likely utilize your insurance for those non-EAP services.

Can I access EAP services over the phone?

At National EAP, we offer a variety of services to meet each individual’s needs including in person or telephonic counseling, depending on your EAP program. We will work with you to ensure the most convenient and comfortable service.  You can also access your work/life services online.  Go to member log in and enter your employer’s name as your user name and password.

What level of education is required by National EAP of their EAP Specialists?

All members of our clinical team possess at least a Master’s degree with additional areas of expertise. Each clinician has many years of working experience in his or her field, and is licensed at the highest level in their region. We also work with certified financial counselors, attorneys, and eldercare specialists to provide the finest work/life resources possible.

EAP Member        Employers

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