Quality Assurance Survey

Thank you in advance for your completion of this survey. Your valued feedback allows us to provide you with the highest level of care possible.

General Demographics

How many years have you been with your current organization?

0-3 years   4-5 years   6-10 years   11+ years

For what type of issues have you contacted the EAP? (Please check all that apply)

Personal Use   Employee/Member Issues   Workshops & Trainings   Consultation

Our Staff & Facility
  Yes No
Do you find our staff to be respectful and friendly?
Do you find our staff to be available and responsive to your needs?
Do you find our staff professional and effective?
Do you find our offices conveniently located to you?
Workshops & Trainings

How often have you taken advantage of the workshops we offer?

Each month   Every few months   Once a year   Never

If you answered "Never", why?

How satisfied are you with our current Workshop/Training Program?

Very Satisfied   Satisfied   Not Satisfied

Which Workshops/Trainings did you like the most?

Which Workshops/Trainings did you like the least?

Are there other topics you feel from which your company/organization could benefit?

Administrative Referral Process
  Yes No
Have you ever referred an employee/member to the EAP as an administrative referral?
Did you find your clinician provided timely feedback and follow up?
Do you feel the EAP was effective in helping to resolve the employee/members personal/work issues?
If you answerd "No" to the above question, please explain:
Overall Judgment
  Yes No
Would you contact National EAP for your own personal use?
Do you feel the National EAP has an understanding of your organizational culture?
In your opinion, is the EAP truly confidential?
Do you feel National EAP is a valuable organization offered benefit?

What are three things you like best about our services?
,  , 

What are three things you dislike about our services?
,  , 

Suggestions on how we can improve our service overall:

Additonal Comments:

  
Note: This survey has been sent to you in order to further assure quality of service. Responses to this questionaire are reviewed and interpreted during Total Quality Management Meetings, which are held monthly and chaired by the Exectuive Director and/or a senior clinician.